Terms and Conditions

These terms govern your use of this website and any services you buy from The Fulfillment Crew (“we”, “us”). By using the site or engaging us, you agree to them. If you agree on behalf of an agency or other business, you confirm you have authority to bind it.

Paid work is also covered by the written proposal or statement of work we send you. If that document and these terms disagree, the proposal wins for that engagement.

The Fulfillment Crew is an independently operated fulfillment agency. We are not GoHighLevel (HighLevel), NextGen CRM or Votel, and we are not affiliated with, endorsed by or sponsored by any of them. Your platform subscription, fees and usage charges are between you and the platform, and are governed by that platform's own terms. Platform names are trademarks of their owners and are used only to describe the platforms we work on.

Every engagement starts from a written scope and quote. Nothing begins until you have approved it. Work outside the approved scope is quoted separately before we do it.

Timelines assume we receive the access, content and decisions we ask for when we ask for them. Delays on inputs move the timeline by the same amount.

Fees, payment schedule and any deposit are set out in your proposal. Invoices are due on the terms stated on them. We may pause work while an invoice is overdue.

Third-party costs, including platform plans, phone numbers, messaging and AI usage, ad spend and other software, are paid by you directly unless the proposal says otherwise.

To deliver the work, you agree to:

• Give us the account access, brand assets and content the scope requires.
• Make sure you have the right to share any data or materials you give us, including your clients' data, and that your use of the finished work complies with the laws that apply to you and your clients (for example, messaging and call consent rules).
• Review and approve builds before they are used on a live client account.

Your platform account, sub-accounts and client data stay yours. We work inside them under the access you grant, and you can remove that access at any time. When an engagement ends, we hand over what was built and stop using the access we were given.

Once an invoice is paid in full, you own the deliverables built for you under it, such as workflows, funnels, templates, snapshots and agent configurations. We keep ownership of our own pre-existing know-how, methods and internal tools, and may reuse general techniques (never your confidential material) on other work.

We keep your business information and your clients' information confidential and use it only to deliver the work. Because our service is white-label, we do not name you or your clients publicly without permission.

We carry out work with reasonable skill and care. We do not guarantee specific business results, such as lead volume, ad performance or revenue, and we are not responsible for outages, changes or limits in GoHighLevel, NextGen, Votel or other third-party platforms.

To the extent the law allows, we are not liable for indirect or consequential losses, including lost profits, lost data or lost business. Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.

Either side may end an ongoing engagement on the notice period set out in the proposal. You pay for work done up to the end date. Terms that by their nature should continue, such as confidentiality, ownership and liability, survive the end of an engagement.

The content on this site is general information and may change without notice. Do not copy it for commercial use without permission. How we handle data collected through the site is described in our Privacy Policy.

We may update these terms from time to time. The date at the top of this page shows the latest version. Changes do not affect an engagement already under way unless we both agree in writing.

Questions about these terms? Email [email protected].